Frequently Asked Questions (FAQ)

… on general affairs

… on personal contact

… on newsletters

… on prayer support

… on support

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General Affairs

By which mission organization have you been sent out?
We have been sent out by the internationally working evangelical developing organisation Christian Services International, an organisation affiliated with Hilfe für Brüder with headquarters in Stuttgart, Germany.

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Which time zone applies to Nigeria?
Nigeria observes West Central African Time the whole year. Since Nigeria does not observe daylight saving time at any time of the year, the time difference to your country may vary throughout the year.
Local time in Nigeria
   
no responsibility is accepted for the correctness of this information

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Personal Contact

How much does a letter to Nigeria cost?
Letters to Nigeria should be posted at the international rate. Please refer to your local post office for the correct rate and applicable restrictions.
We recommend sending important or valuable letters as certified letters. Please refer to your local post office for further information.

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How long does a letter or package to Nigeria take?
International letters to Nigeria may take up to two months, depending on your location and the type of letter or package you send. Please refer to your local post office or private mail and parcel service for further information.
Since an unscathed delivery cannot be guaranteed, we recommend sending important or valuable letters as certified or insured letters. Please refer to your local post office or private mail and parcel service for further information.

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How much does a telephone call to Nigeria cost?
Phone calls to Nigeria are rated at the international rate. Please refer to your prefered phone company for their current rates for phone calls to Nigeria.
If you have a computer with internet access and a headset and (optional) a webcam, you can call (and see) us over the internet. We use the program SkypeSkype, which can be downloaded free from the internet. When you install the same program on your computer, you can call us for free if we are online at that time.

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How much does a telephone call or a fax cost to the number that is mentioned in the newsletter?
The number that is mentioned in our newsletter connects you to our electronic voice and fax machine in Germany. Phone calls and faxes to Germany are rated at the international rate. Please refer to your prefered phone company for their current rates for phone calls to Germany.

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How do you receive a message or a fax sent to the number that is mentioned in your newsletter?
The number that is mentioned in our newsletter connects you to our electronic voice and fax machine in Germany. A message left on that number will be automatically converted into the wav-format and a fax sent to that number will be automatically converted into the pdf-format. The messages will then be delivered to us as email attachment.

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News Letters

How can I subscribe to your newsletter, change my address or cancel my subscription?
To shorten the time of communication and reduce the costs of our newsletters, we mail our newsletters to readers outside of Germany as email attachments only.
 
Subscription
Our newsletters are mailed to readers outside of Germany by email only.
Change of Address
Cancellation

Warranty: Your postal address and email address will be used solely for the mailing of our newsletters and will not be sold to third parties. They will be deleted immediately upon your request.

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How often do you send your newsletters?
We send about four to five newsletters per year, therefore about one newsletter every two to three months.

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In which languages do you write your newsletters?
Currently we publish our newsletters in German and English.

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How can I read your newsletters on my computer?
To make our newsletters accessable to users of as many computer systems as possible, we store them as pdf-file, send them as an email attachment, and archive them in this format. Therefore, to read them you should use the Adobe Acrobat Reader Adobe Acrobat Reader, which may be downloaded free of charge from the internet.
The email attachment can be read in your preferred brwoser or saved on your hard drive and opened from there.

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How can I read newsletters which are past already further?

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How can I get access to your newsletter archive?
To guard against the misuse of our newsletter archive, it is protected with a password. We change this password periodically.

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Prayer Support

How can I pray for you?
We publish our prayer requests in in our newslstters and on our homepage. Please click on “prayer requests”. Since we publish personal and in part private information there, that page is protected with a password, which we change periodically.

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How frequently do you update your prayer requests?
We update our prayer requests after the publication of each newsletter and further on this web site when necessary.

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Support

How can I support you and your work in Nigeria?
We are thankful for every support for your work in Nigeria.
First you can support us through your prayers, for God's help is essential for our service. You find our prayer requests in our newsletters and on this website. Please click on “prayer requests

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How do I get a certificate of tax deductable donation?
Early every year Christian Services International and Hilfe für Brüder send certificates of tax deductable donations for the past year by regular mail. To do this, they need your full and complete postal address.

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